Shipping & Policies
Shipping and Policies
Frequently Asked Questions
Shipping
- We ship both locally and worldwide.
- We ship within 5-7 business days.
- Shipping time might vary depending on location, shipment method and other factors.
- Recipieant is responsible for any international fees
Payments
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
Returns and Refunds
- If a product gets damaged or was faulty upon a delivery - please contact us
- Timing: we have a 10-days Return & Exchange Policy, since the day item was received.
- Yarn that has been exposed to smoke and other odors will not be exchanged or refunded
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email info@alwansultan.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
- Digital patterns will not be refunded
Fiber Care
- All the yarn are hand dyed with acid dyes, as a result no two will be an identical match
- All of the yarn is rinsed well after dyeing, but some bleeding may occur
- Hand wash finished item in cool water and lay flat to dry
- Avoid using the dryer because it will fade the dyes
Privacy Policy
- Visit our website
at alwansultan.com
- Engage with us in other related ways ― including any sales, marketing, or events
- "Website," we are referring to any website of ours that references or links to this policy
- "Services," we are referring to our
Website, and other related services, including any sales, marketing, or events
- To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services. We may use your information as part of our efforts to keep our
Website safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the
Website .
- Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
- To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our
Website , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
CCPA Privacy Notice
Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name | |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history and financial information | YES |
C. Protected classification characteristics under California or federal law | Gender and date of birth | |
D. Commercial information | Transaction information, purchase history, financial details and payment information | |
E. Biometric information | Fingerprints and voiceprints | |
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements | |
G. Geolocation data | Device location | |
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | |
I. Professional or employment-related information | Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us | |
J. Education Information | Student records and directory information | |
K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics |
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- the business or commercial purpose for collecting or selling personal information.
- you may object to the processing of your personal data
- you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
- you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.
Cookie Policy
Essential website cookies:
Name: | __tlbcpv |
Purpose: | Used to record unique visitor views of the consent banner. |
Provider: | .termly.io |
Service: | Termly View Service Privacy Policy |
Country: | United States |
Type: | http_cookie |
Expires in: | 1 year |
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.
Name: | _shopify_y |
Purpose: | Shopify analytics. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _y |
Purpose: | Shopify analytics. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _s |
Purpose: | Shopify analytics. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _shopify_s |
Purpose: | Shopify analytics. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Name: | _shopify_sa_p |
Purpose: | Shopify analytics relating to marketing & referrals. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _orig_referrer |
Purpose: | Track landing pages. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _landing_page |
Purpose: | Track landing pages. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _tracking_consent |
Purpose: | Tracking preferences. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _shopify_sa_t |
Purpose: | Shopify analytics relating to marketing & referrals. |
Provider: | .alwansultan.com |
Service: | Shopify.com View Service Privacy Policy |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
Name: | __cf_bm |
Purpose: | __________ |
Provider: | .carecart.io |
Service: | __________ |
Country: | United States |
Type: | server_cookie |
Expires in: | 30 minutes |
Name: | _shopify_tm |
Purpose: | __________ |
Provider: | .alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 30 minutes |
Name: | _shopify_m |
Purpose: | __________ |
Provider: | .alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | server_cookie |
Expires in: | 11 months 30 days |
Name: | ccs_stock |
Purpose: | __________ |
Provider: | .carecart.io |
Service: | __________ |
Country: | United States |
Type: | server_cookie |
Expires in: | 2 hours |
Name: | secure_customer_sig |
Purpose: | __________ |
Provider: | alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 11 months 30 days |
Name: | _shopify_tw |
Purpose: | __________ |
Provider: | .alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | shopify_pay_redirect |
Purpose: | __________ |
Provider: | alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 1 hour |
Name: | cart_currency |
Purpose: | __________ |
Provider: | alwansultan.com |
Service: | __________ |
Country: | Canada |
Type: | http_cookie |
Expires in: | 14 days |
Name: | _cloverly_shopify_session |
Purpose: | __________ |
Provider: | apps.cloverly.com |
Service: | __________ |
Country: | United States |
Type: | server_cookie |
Expires in: | 14 days |
Name: | _pay_session |
Purpose: | __________ |
Provider: | shop.app |
Service: | __________ |
Country: | United States |
Type: | server_cookie |
Expires in: | session |
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