If a product gets damaged or was faulty upon a delivery - please contact us
Timing: we have a 10-days Return & Exchange Policy, since the day item was received.
Yarn that has been exposed to smoke and other odors will not be exchanged or refunded
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email info@alwansultan.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
